Return & Refund Policy | Airband Store
Last updated: July 2025
At Airband Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy, our Return & Refund Policy is designed to make the process simple and transparent.
Returns
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You can return most items within 30 days of receiving your order.
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Items must be in their original condition, unworn, unwashed, and with all tags attached.
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To initiate a return, please contact our customer support at support@airband.store with your order number and reason for return.
Refunds
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7-10 business days.
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Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges
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Currently, we do not offer direct exchanges. Please return the unwanted item and place a new order.
Non-Returnable Items
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Gift cards, final sale items, and personalized/custom products are not eligible for return.
Shipping for Returns
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Customers are responsible for return shipping costs unless the return is due to an error on our part.
Contact Us
If you have any questions or concerns about your order or return, please reach out to us at support@airband.store. We’re here to help!